Returns Policy:

  • Should we determine at our sole discretion, that there is a difference between the preview that the customer approved and the product with which they were supplied, we will, upon receipt of the returned incorrect goods within 7 working days, reproduce the order or part of the order that we find to be incorrect at no additional charge to the customer or refund 100% of the purchase price of the order or that portion of the order that we find to be incorrect.


  • Once an order is placed we will email you a proof for you to verify all your text is correct. At this stage you will have the opportunity to correct any of the information for example:
  1. font size
  2. font typeface
  3. correct spelling errors
  4. remove text or add more text
  5. Dates are correct
  6. Happy with the quality of the photographs
  7. Any other defects


  • will not offer a refund for failure by a customer to proofread their final design.


  • will not offer a refund if you change your mind upon receipt of the goods.


  • It is the customer’s responsibility to upload photographs of adequate resolution (300 dpi) and to review the card online for image quality. We will not accept responsibility for poor quality photos.


  • Please note computer settings vary from computer to computer and may mean the card preview on your screen may have slightly different tonal representations from the actual printed memorial card.


  • If you would prefer to receive physical copy of your memorial card design we can do this for you for a small charge of €5. Please call us at 071 91 33409.


  • Goods damaged in transit – please do not sign for or accept goods which you feel have got damaged in transit. Please ask the driver to return the goods to Memorial Cards and advise ASAP.


  • We do not offer an Express Delivery option on European deliveries. Once your parcel has arrived in your country, it will be passed on to an internal postal service, the times scale of delivery is outside our control therefore we cannot guarantee delivery within a certain timescale.


  • Please return incorrect goods within 7 working days to: ie Orbicon Print, Unit 8b, North West Business Park, Collooney, Co Sligo.