faqs – Frequently Asked Questions at Memorialcardsdirect.ie
How do I order cards from Memorialcardsdirect.ie?
You can order directly from our website. We have a wide range of designs covering religious to scenic themes. Once you choose your card design, simply follow the easy steps to uploading your photo and text. Always ensure you have proofread the card for mistakes such as spelling and dates. Our checkout and ordering system is very simple and quick to use. Allow between 7 to 10 working days for your order to arrive.
Can I use my own design?
Yes, you can, Just follow the steps on our Help guide. If you prefer a more personalised and customised design please call or email us. We charge an ‘artwork fee’ of an extra €35 on top of our regular pricing. Please see our Pricing list.
Please ensure that the photo or photos of your loved one are in one of the following formats: JPEG, GIF, BMP or PNG. If you are unsure about this please contact us directly. A resolution of 200-300 dpi for the photo will result in a high-quality card being produced. The average digital picture is approximately 500KB or above and this will result in a high quality printed card. To check the type and size of your file copy your picture onto your PC desktop and right click on your image and click on “Properties” at the end of the list. Under the “General” tab you are able to view the type and size of your file.
Can I use my own background scene?
We have a good selection of background scenes that you may like. Alternatively, if you prefer to use pictures of your own local scene you can upload them onto your chosen template once the photo is in one of the following formats JPEG, GIF, BMP or PNG.
Does my stationery come with envelopes?
Yes, Memorial Cards, Thank You Cards, Acknowledgement Cards and Bookmarks come with 100gsm White Envelopes.
What type of paper are the cards printed on?
All stationery is printed on ‘smooth matt white 350gsm card’ and are gloss laminated when mentioned. If you don’t want your order laminated please notify us.
Are your cards made and produced in Ireland?
Yes, all our stationery is designed and printed by us here in Orbicon Print Ltd, Sligo.
Are postage and packaging included in the price?
Yes, postage and packaging are included in the total price.
Is VAT included in all prices quoted on the website?
Yes, VAT at 23% is included in the total price.
Do you supply samples?
Yes, we can send you a free sample pack containing a Memorial Card, Wallet Card and a Bookmark.
Is there a minimum amount of cards I have to purchase?
Yes, 25 cards are the minimum amount you can order.
What is the largest order we can do?
The largest quantity available to order on the website is 400.
You can contact us directly if you require a larger amount.
Can I make an order for extra prints after I have placed and paid for an order?
Yes, we charge €25 for 10 extra prints from any previous stationery orders.
Please contact us with your order number.
What does my stationery purchase include?
Your stationery includes Vat at 23%, Free 100gsm white envelopes and Free Delivery (IRL/NI).
Will I receive an email confirming my order details?
Yes, you will receive an email confirming your order to the email address you supplied. If you don’t receive an email please contact us.
Can I amend my card after ordering?
Unfortunately, we are unable to amend the design after you order it. Our system is automated. Please always make sure you have all the dates correct, we recommend that you have someone else proofread your design prior to ordering.
Can I cancel my order?
The website has an automated ordering process so once an order has been confirmed and payment has been processed, we regret we are unable to amend or cancel the order.
When can I expect delivery of my cards?
Please allow 7 to 10 working days for delivery of your stationery.
What if I am not satisfied with my cards?
In the rare event you are unhappy with your cards please contact the office explaining why and we will endeavour to find a solution. Please refer to our returns policy for further information.
Do you ship internationally?
Yes, we deliver to locations outside Ireland, this can be arranged and costs will apply, Please choose from the drop down menu when adding your delivery details, if a country you wish isn’t stated please email for a quote.
What if I am not home when the delivery arrives?
The courier company will ring you prior to delivery with an estimated time of arrival. If the courier finds no one at home and there are no alternative instructions on where to leave the package, they will be returned to the courier depot where you will be instructed to pick it up.
What payment methods are accepted?
We accept Mastercard and Visa/ Visa Debit and Credit card payments only.
When paying for my order how can I be sure my credit card details are safe and secure?
We use the worldwide renowned payment gateway systems “PayPal & Stripe” to process our payments. All customer transactions are processed through their highly secure system and encrypted. When you are on a page which asks you to enter your credit card details always look up at the toolbar and the URL to check it reads https:// and shows a lock symbol, then you know the page is secure.
Who will be billing me for my order?
Memorialcardsdirect.ie is owned and operated by Orbicon Print.
Orbicon Print Limited will be the name that appears as the debt on your credit card statement.
Orbicon Print Ltd, Unit 8B Northwest Business Park, Collooney, Co. Sligo, Ireland.